In 2005 Keith was hired as a Senior Project Manager to turnaround the delayed delivery of a Patient Administration System (PAS) at a central London acute hospital NHS trust. The PAS was delayed because the two senior delivery teams; one clinical and the other senior administrative; had reached what appeared to be an overwhelming impasse, where communication and cooperation had come to a virtual halt.
After a period of consultation and negotiation with the teams, Keith introduced GoalPOSTS® to them and they quickly understood how the goal visualisation and realisation functions of the model could be used to better understand and overcome their individual and group challenges. As a result, the PAS was delivered on time and in budget.
How GoalPOSTS® Works
GoalPOSTS® is based on the premise that, often, discovering and achieving one goal, identifies other goals. Through use, the individuals and teams Keith has worked with, has shown that this discovery is not linear, rather it is looping in nature and GoalPOSTS® was developed to accommodate, and manage, these multi-directional changes.
The looping cycle is enabled by two distinct and interconnected functions of the model, Visualisation and Realisation. These two functions interact providing users of GoalPOSTS® with a pragmatic method of personal exploration of lived experiences, whilst identifying the activities and actions, for users to develop stories about their past, present and potential future, selves.
Stories are essential to both goal identification and goal achievement. The Position element of GoalPOSTS® represents temporarily anchoring and combining the past and present. It provides the time and space to become aware of and create stories, using these to identify possible goals.
Goals are inherently interesting. Having an idea of a goal that you want to achieve, provides you with purpose; creates opportunities to gain clarity; demands time for reflection, and requires control, if the visualised goal is to be realised. Equally, having a purpose, demands that you find clarity in what you do; take the time to reflect, and identify the means to maintain control, if you are to achieve the goal which emerges.
GoalPOSTS® provides the framework and process, for both realising the goal you have envisioned, and visualising the goal which emerges from the activities and actions you undertake.
GoalPOSTS® Function & Component Definitions
Visualisation: Enabling the creation of a new reality utilising the Goal, Story, and Survey, components
Realisation: Enabling the delivery of the new reality utilising the Position, Options, and Tasks, components
GOAL : Achieving the best outcome.
Position (P) – anchors purpose providing a current moment in time to better understand ones’ past and present, and possible futures. It is the “this is where I am now” environment, and is essential for creating the time to define the goal.
Options (O) – provide clarity through a growing personal awareness of the current environment and the alternative routes that could be followed. Understanding what options exist, helps identify the differences between alternative paths that could be followed, whilst helping to determine the most favourable path to goal achievement.
Survey (S)– anchors reflection and is a legitimate and critical activity, providing a safe place to reflect and consider the direction of travel within the current environment. Survey may result in alternative routes presenting themselves or perhaps, should this be necessary, changes to the goal itself.
Tasks (T) – provide control over the sequence of activities and actions, identified as part of Position and Options, appraisal, facilitating forward movement and personal story development.
Story (S) – activates reflection, reality, and vision. The Story is always present and developing. It is both a conscious and unconscious activity, influencing how the past and present is perceived, whilst enabling; and equally at times, legitimately disabling; the future.